Shops, Bars, Pubs, Restaurants, Cafes, Takeaways
Retail and hospitality businesses have very specific requirements compared to a lot of other businesses. A fast-moving environment, you depend on having as much information at your fingertips as possible so that you can maximise the time you spend looking after customers.
TCS have worked both in and with the retail and hospitality sector for many years, and as such are uniquely placed to assist you with all your back office tasks so you can get on with running your business.
Industry-specific requirements like perpetual inventory, a large rotating pool of part time staff, and the fact that you can’t spend all day tied to a desk responding to emails are all points that inform the processes and procedures we put in place for you.
We also know that you don’t work 9 to 5, so neither do we. Support is available when you need it; evenings weekends and early mornings are all standard hours for TCS.
Systems and Processes
TCS will work with you to develop processes that suit you. Something that suits another client down to the ground may not be useful for you at all, even if you’re in the same sector, so we don’t take a one-size fits-all approach.
We can even come and spend some time in your establishment, watching how your team work and how customer flows affect service, to help you establish unobtrusive processes and routines. Our retail accelerator approach will keep your premises welcoming to customers, and we even work with environmental health consultants to ease your path to five star food hygiene.
Time for the difficult second site?
Expanding your business from one site to two is a bigger step than many people will ever take. You can’t be in both places at once, so it’s important to be able to focus on whichever needs your attention most, without neglecting your existing locations.
TCS will help you plan your expansion; not just financially but also in terms of staff, infrastructure, and stock management. We will help you get everything in place to run your new multiple operation just as successfully as your single site. And we can even try and save you some money while you’re at it!
To find out how TCS can help your retail or hospitality operation, give us a call today.